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Legal hotline calls now answered by PAR staff attorneys

by Bill McFalls on

PAR’s legal hotline officially moves in-house today as part of PAR’s strategic plan implementation. The legal hotline, which was previously handled by outside legal counsel, will now be answered by four in-house staff attorneys, Hank Lerner, Desiree Brougher, Brian Carter and Kacy Clouser, who are located in PAR’s headquarters. The phone number and hours remain the same at this time.

Legal services are consistently identified as one of PAR’s most valued member benefits. We’re happy to be able to continue these services and look at ways to refine and expand them to maintain and add value to our members.

Moving the legal hotline internally was the result of a year of research, looking at different options for providing legal hotline services to PAR’s 34,000 members. A review of other state Realtor® associations showed that more than half offer an in-house legal hotline service, including Maryland, New York, Ohio and Virginia.

Data shows that the top legal hotline categories for PAR members are forms, seller disclosure, inspection and licensing issues, all of which PAR’s legal staff is extremely familiar with. PAR’s staff attorneys will be solely focused on real estate issues and the Realtor® organization so they will become even more knowledgeable about the issues. With the in-house hotline, PAR will be able to analyze calls to determine trends, to allow us to provide better service to members. The attorneys will write more articles for the Just Listed blog, provide new and updated resources better reflect current members’ needs, and should be frequent presenters to local associations.



PAR Legal Hotline
Comments (18)


  • Maria Nevelson    June 17, 2019 | 7:36 am

    Great news for one of my greatly valued PAR benefits!

    Reply to Maria Nevelson
  • Fadua Maritza Creighton    June 17, 2019 | 8:11 am

    This is great news.

    Reply to Fadua Maritza Creighton
  • Mo Humphreys    June 17, 2019 | 8:13 am

    Is the number still the same?

    Reply to Mo Humphreys
    • Kevin Juliano, CAE, RCE    June 17, 2019 | 8:16 am

      Mo – Yes. You can continue to use the same number to contact the PAR Legal Hotline.

      Reply to Kevin Juliano, CAE, RCE
  • Jesicca Skoloda    June 17, 2019 | 8:14 am

    This is amazing! Very excited about the new change. Hank Lerner has been such a tremendous asset to PAR and I’ve learned so much from him over the years. Look forward to learning from the other PAR attorneys as well. The PAR Just Listed Blog has also been a wealth of helpful information.

    Reply to Jesicca Skoloda
  • AGGIE SCHOENBERGER    June 17, 2019 | 8:22 am

    I didn’t see attny goldsmith listed. He he no longer involved?

    • Hank Lerner, Esq.    June 17, 2019 | 9:20 am

      Hi Aggie:

      Jim worked with us in getting up and running and will still be working with PAR as counsel. He will be a resource for us moving forward but won’t be answering calls every day.

      Reply to Hank Lerner, Esq.
      • Beth Masland    June 17, 2019 | 10:06 am

        Well I hope Jim continues to write the occasional article for us – his are always entertaining as well as informative!

        Reply to Beth Masland
  • Kenneth Enochs Jr    June 17, 2019 | 8:37 am

    This is wonderful news as this will provide better service to all of our members! This member benefit has proven to be a wonderful resource for agents and brokers alike when used responsibly. I do believe the broker of record should be copied on any inquiries so that they can follow up with their agent.

    Reply to Kenneth Enochs Jr
    • SCOTT D GELLER    June 17, 2019 | 9:33 am

      What if the agent’s inquiry is about the conduct of their broker? I think we need confidentiality. However, the hotline attorney should advise and encourage the agent to discuss transaction matters with their broker.

      Reply to SCOTT D GELLER
      • Hank Lerner, Esq.    June 17, 2019 | 10:39 am


        A number of states either restrict Hotline access to only brokers/managers, and several who allow all members to call have some sort of broker notification either before or after an answer is provided. We wouldn’t make this change until vetting it, but I can tell you that a fair number of callers have not yet discussed their questions with their broker/manager. Most brokers we’ve heard from would prefer some sort of notification so they’re aware of issues that agents may not be bringing forward as they ought to.

        Reply to Hank Lerner, Esq.
  • SCOTT D GELLER    June 17, 2019 | 9:42 am

    Many years ago, PAR published an annual journal of all real estate related court decisions with a brief synopsis of the case called The Real Estate Reporter. This gave us a glimpse into real life litigation involving our profession. I think we would greatly benefit from bringing this back as an online searchable database, and it would be a great source for Just Listed articles.

    Reply to SCOTT D GELLER
    • Jennifer Goodyear-Counts    June 17, 2019 | 2:42 pm

      Wow, now THAT would be very beneficial! PLEASE let that come back! Well, if PAR is paying their own in-house attorneys & they will be writing some blogs then this would be a great option to add to attorney services in order to receive maximum value from them.

      Reply to Jennifer Goodyear-Counts
  • Kathy McGuriman    June 17, 2019 | 11:58 am

    Great news! One of the best PAR benefits

    Reply to Kathy McGuriman
  • Daniel Kolody    June 17, 2019 | 6:06 pm

    This service is a vital tool for agents. Over the years Hank and the other team members have guided our activities and allowed greater professionalism. Keep up the great work!

    Reply to Daniel Kolody
  • Mary Lou Hagman    June 18, 2019 | 5:57 am

    Wonderful news!

    Reply to Mary Lou Hagman
  • Lee Garlin    June 27, 2019 | 8:34 am

    Please share the hours and the telephone number of the Legal Hotline so new agents will have it.

    Reply to Lee Garlin
    • Kelly Leighton    June 27, 2019 | 8:39 am

      The hours are 9-11 a.m. and 1-3 p.m. Please call the Solutions Center at 1 (800) 555-3390 to obtain the number.

      Reply to Kelly Leighton

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