Ethics & Professional Standards

The Heart of the Profession

The National Association of Realtors® Code of Ethics* lies at the heart of being a Realtor®. Since its adoption in 1913, the Code has promoted time-honored principles that are generally defined as:

  • Loyalty to clients

  • Cooperation with competitors

  • Fiduciary duty to clients

  • Truthfulness in statements and advertising and non-interference in exclusive relationships that other Realtors® have with their clients.

Have a problem?

Realtor® members who violate the Code of Ethics can be subject to sanctions by their local Association through procedures established by the National Association of Realtors®.

  • If you believe another Realtor® has violated the code or the law there are various ways you can attempt to resolve the complaint.
  • Basic information on those professional standards procedures are available here,
  • PAR is responsible for enforcing the Code of Ethics for 29 local boards/associations as part of the Statewide Professional Standards Cooperative. To report a potential violation of the Code involving a member of the following associations contact PAR.
  • If the Realtor® is not a participant of the Statewide Professional Standards Cooperative contact your local association to report a potential violation of the Code.
  • Remember -- potential legal violations are handled by the State Real Estate Commission, not the local association.

Understanding an Ethics Complaint

Many difficulties between real estate professionals (whether Realtors® or not) result from misunderstanding or miscommunication. If you have a problem with a real estate professional, you may want to speak with them or with a principal broker in the firm. Open, constructive discussion often resolves questions or differences, eliminating the need for further action.

If, after discussing matters with your real estate professional or a principal broker in that firm, you are still not satisfied, you may want to contact the local board or association of Realtors®.

The Pennsylvania Association of Realtors® is responsible for enforcing the Code of Ethics for 30 local boards/associations as part of the Statewide Professional Standards Cooperative. To report a potential violation of the Code involving a member of the following associations contact us.

Before You File An Ethics Complaint
Filing an Ethics Complaint
Before the Hearing
Preparing for the Hearing
At the Hearing
After the Hearing
Conclusion

Resolving a Complaint

Realtors® are members of the National Association of Realtors®. Not all real estate licensees are Realtors®.

How do I file a complaint against a real estate licensee?
I think my broker or agent violated the Real Estate Licensing and Registration Act or the Rules and Regulations of the State Real Estate Commission. What can I do?
What if my broker or agent is a Realtor®?
What happens after I file the complaint with the local board or association?
What type of sanctions are there if the Realtor® has violated the Code of Ethics?

Statewide Professional Standards Cooperative

The Pennsylvania Association of Realtors® is responsible for enforcing the Code of Ethics for 30 local boards/associations as part of the Statewide Professional Standards Cooperative. To report a potential violation of the Code involving a member of the following associations contact us.

  • Allegheny Highlands Association

  • Huntingdon County Board

  • Allegheny Valley Board

  • Lawrence County Board

  • Beaver County Association

  • Lebanon County Association

  • Bradford Sullivan Association

  • Luzerne County Association

  • Butler County Association

  • McKean County Association

  • Cambria-Somerset Association

  • North Central Penn Board

  • Central Susquehanna Valley Board

  • Pen-Mar Regional Association

  • Centre County Association

  • Pike/Wayne Association

  • Clearfield-Jefferson Association

  • Pocono Mountain Association

  • Elk-Cameron County Board

  • Reading-Berks Association

  • Fayette Board

  • Realtors® Association of Westmoreland, Indiana & Mon Valley

  • Greater Allegheny Kiski Association

  • Schuylkill County Board

  • Greater Erie Board

  • Warren County Board

  • Greater Mercer County Association

  • Washington-Greene Association

  • Greater Scranton Board

  • West Branch Valley Association

Have a Problem?