Ethics & Professional Standards

The Heart of the Profession

The National Association of Realtors® Code of Ethics* lies at the heart of being a Realtor®. Since its adoption in 1913, the Code has promoted time-honored principles that are generally defined as:

  • Loyalty to clients
  • Fiduciary duty to clients

  • Cooperation with competitors
  • Truthfulness in statements and advertising and non-interference in exclusive relationships that other Realtors® have with their clients.

Have a problem?

Realtor® members who violate the Code of Ethics can be subject to sanctions by their local Association through procedures established by the National Association of Realtors®.

  • If you believe another Realtor® has violated the code or the law there are various ways you can attempt to resolve the complaint.
  • Basic information on those professional standards procedures are available here,
  • PAR is responsible for enforcing the Code of Ethics for 29 local boards/associations as part of the Statewide Professional Standards Cooperative. To report a potential violation of the Code involving a member of the following associations contact PAR.
  • If the Realtor® is not a participant of the Statewide Professional Standards Cooperative contact your local association to report a potential violation of the Code.
  • Remember -- potential legal violations are handled by the State Real Estate Commission, not the local association.

Understanding an Ethics Complaint

Many difficulties between real estate professionals (whether Realtors® or not) result from misunderstanding or miscommunication. If you have a problem with a real estate professional, you may want to speak with them or with a principal broker in the firm. Open, constructive discussion often resolves questions or differences, eliminating the need for further action.

If, after discussing matters with your real estate professional or a principal broker in that firm, you are still not satisfied, you may want to contact the local board or association of Realtors®.

The Pennsylvania Association of Realtors® is responsible for enforcing the Code of Ethics for 30 local boards/associations as part of the Statewide Professional Standards Cooperative. To report a potential violation of the Code involving a member of the following associations contact us.

Before You File An Ethics Complaint

Filing an Ethics Complaint

Before the Hearing

Preparing for the Hearing

At the Hearing

After the Hearing

Conclusion

Resolving a Complaint

Realtors® are members of the National Association of Realtors®. Not all real estate licensees are Realtors®.

How do I file a complaint against a real estate licensee?

I think my broker or agent violated the Real Estate Licensing and Registration Act or the Rules and Regulations of the State Real Estate Commission. What can I do?

What if my broker or agent is a Realtor®?

What happens after I file the complaint with the local board or association?

What type of sanctions are there if the Realtor® has violated the Code of Ethics?

Statewide Professional Standards Cooperative

The Pennsylvania Association of Realtors® is responsible for enforcing the Code of Ethics for 30 local boards/associations as part of the Statewide Professional Standards Cooperative. To report a potential violation of the Code involving a member of the following associations contact us.

  • Allegheny Highlands Association
  • Allegheny Valley Board
  • Beaver County Association
  • Bradford Sullivan Association
  • Butler County Association
  • Cambria-Somerset Association
  • Central Susquehanna Valley Board
  • Centre County Association
  • Clearfield-Jefferson Association
  • Elk-Cameron County Board
  • Fayette Board
  • Greater Allegheny Kiski Association
  • Greater Erie Board
  • Greater Mercer County Association
  • Greater Scranton Board

  • Huntingdon County Board
  • Lawrence County Board
  • Lebanon County Association
  • Luzerne County Association
  • McKean County Association
  • North Central Penn Board
  • Pen-Mar Regional Association
  • Pike/Wayne Association
  • Pocono Mountain Association
  • Reading-Berks Association
  • Realtors® Association of Westmoreland, Indiana & Mon Valley
  • Schuylkill County Board
  • Warren County Board
  • Washington-Greene Association
  • West Branch Valley Association

Have a Problem?