Oh, those pesky rules
You’re a REALTOR® – shout it from the rooftops. But do it carefully.
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Ow, my head
Ever wonder what a real estate agent will go through to get a high-profile Web site? Wonder no more.
Read More Confidential means confidential (Except when it doesn't)
When is a confidential decision in an ethics case not really confidential? And how does a recent NAR rules change affect confidentiality? Should you be worried?
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If you can’t say anything nice…
You already know that you can’t talk bad about your competitors, but a new change by NAR now includes a responsibility to remove or correct/clarify false or misleading statements “made by others on electronic media the REALTOR® controls once the REALTOR® knows the statement is false or misleading.” Read more about it…
Read More If you can't say anything nice…
You already know that you can’t talk bad about your competitors, but a new change by NAR now includes a responsibility to remove or correct/clarify false or misleading statements “made by others on electronic media the REALTOR® controls once the REALTOR® knows the statement is false or misleading.” Read more about it…
Read More Do you agree?
Can “professionalism” be legislated, ruled and/or taught, or does it come from inside of you?
Read More What’s your privacy policy?
Do you have a privacy policy for your Web site? You should. See why.
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If it quacks like an ad
While RELRA and the regulations of the State Real Estate Commission make no differentiation between electronic and non-electronic advertising, the Commission has adopted a somewhat more restrictive “Guideline” suggesting additional disclosures for online ads.
Read More All I really needed to know about customer service I learned in a deli
In a “prior life” I was the co-owner/operator of a deli and catering business. One of the lessons I still carry with me is that good customer service is giving customers what they ask for, while great customer service is giving the customer what they need.
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