Back to the blog

Fair Housing Complaints Remain Steady, PHRC Reports

By: Kim Shindle on in

The number of fair housing complaints related to disabilities has increased over the past year by 3%, according to the Pennsylvania Human Relations Commission.

Adrian Garcia

“Fair housing complaints have been steady,” said Adrian Garcia, PHRC’s director of fair housing and commercial property division. “With the pandemic, you might have thought there would have been a slowdown, but our regional offices are reporting that complaints have been steady.” (2019, 106 Housing complaints filed; 2020, 201 housing complaints filed)

Disability complaints particularly related to emotional support animals have increased, Garcia said. “More people reported that their requests to have an emotional support animal in their rental property have been denied. We may be seeing more of this because the pandemic has caused additional emotional and/or mental impairment – people are more isolated than they were before. After talking with their doctor, they may find that having a support animal helps improve their day-to-day living.”

Garcia said fair housing complaints due to familial status have also remained one of the most common. “We’ve seen cases where people are being charged an additional fee per child and that’s direct evidence of disparate treatment,” he added.

“We also find cases of real estate professionals wanting to make decisions for parents instead of allowing them to make the decision based on their own needs,” Garcia said. “For example, a well-intentioned landlord may steer parents to a first-floor apartment because of the children. Or may decide that the potential tenants should opt for more bedrooms based on the number of children they have. In each of these cases, the tenants should be allowed to make the decision for themselves based on their needs.”

Real estate professionals should stay informed and continue to get fair housing education. “If you have questions, reach out to the PHRC or PAR’s Legal Hotline so you can make sure you’re providing fair treatment,” he said.

“It’s important to develop neutral language when talking with clients to avoid misinterpretation,” Garcia said. “Questions like ‘Is this a safe neighborhood?’ and ‘Is this home in a good school district?’ can lead to answers that can be considered steering. Instead, urge clients to do their own research on schools and neighborhoods, so they’re familiar with the area and can determine what best meets their needs.”

The national Fair Housing Act was written with two goals: ending housing discrimination and promoting diverse, inclusive communities. “Enforcement of the fair housing act alone doesn’t ensure that people have housing opportunities,” Garcia said.

“The second goal is referred to as the Affirmatively Furthering Fair Housing,” Garcia explained. “This is often overlooked but was a provision to encourage HUD programs and funding recipients to expand housing choices in all neighborhoods providing more opportunities. In 2015, AFFH looked at what actions counties and cities were taking to ensure they were diversifying their neighborhoods and housing. This is an important part of the act to make municipalities more accountable in providing more fair housing choices and opportunities.”

Fair Housing: Are You Unconsciously Steering Clients?

“If an agent is treating one person better than another similarly situated person, and the difference between them is one of the seven categories in the Fair Housing Act, the agent has violated the law,” said Pulitzer Prize-winning reporter Bill Dedman in a webinar with Pennsylvania Realtors®.

 Read More
NAR Launches Fair Housing Simulation

Recently launched by the National Association of Realtors®, Fairhaven is a fictitious town in which you will be put to the test virtually while encountering discrimination throughout various real estate scenarios. 

 Read More
Clients and discrimination

It’s not preachy to tell your client that discrimination in housing is unlawful and subjects them to substantial adverse consequences. Remind him that your own participation in such a practice is unlawful and therefore you will not promote that practice.

 Read More
Subscribe
Comments (0)

Leave a Comment

Your email address will not be published. Required fields are marked *