Showings, Walkthroughs and other Buyer Visits
- Agents and buyers must comply with any showing instructions provided by the seller. If they do not, the showing should not occur.
- When performing any in-person real estate activities, all participants must utilize sanitizer and wear masks/face coverings.** Bring plastic bags for disposal and remove all personal protective equipment or other items brought to the property.
- Agents should not leave brochures, flyers, business cards, etc. in the property. Any marketing material should be provided virtually or by mail where possible.**
- Agents and buyers should use their own separate transportation to the property.**
- No more than 3 visitors should be present any visit (e.g., one agent and two buyers).**
- Sellers should vacate the dwelling during the showing but may remain outside on the property, exercising appropriate social distancing.
- For occupied properties, Sellers should leave lights on, and leave interior doors, drapes and blinds open to limit the buyer’s interaction with those items. For vacant properties, the listing agent should either ensure these tasks are taken care of prior to the showing or provide instructions for the buyer’s agent to do so.
- Avoid physical contact within the property. For example, if doors and curtains are not open do not open them unless absolutely necessary. If something must be touched (e.g., a door must be opened to access a particular area of the property), limit the number of people who touch that surface. If there is a specific issue of importance for the buyer, coordinate that request with the seller prior to the showing (e.g., if the buyers are concerned about closet space, make a specific request that closet doors be left open).
- Maintain social distancing guidelines at all times. If an area is too small to ensure appropriate distancing, stagger entry and exit.
- After every showing, buyers and buyer agents should do any cleaning/sanitizing agreed-upon as a condition of the showing instructions, and any person utilizing the lockbox should sanitize the lockbox, key, and doorknobs used for entry.
- Minimize the time spent in the dwelling or at the property by having post-showing discussions with buyers away from the property, via remote means (email, video conference, telephone, etc.).
 Where any of these restrictions are required by state or federal guidance, it would be a violation to allow access without following those rules. Further, it could be an ethics violation to allow property access on terms other than those established by the seller or listing broker. (NAR Code of Ethics, Standards of Practice 1-16 and 3-9)
 Only 3 individuals are permitted in the property at one time.
 For example, if a powder room is not large enough for two people to enter and easily maintain a 6-foot distance, the first should enter and exit, then the second.
 Other than asking the party that uses a lockbox to sanitize it, these guidelines take no position on whether the buyer side or seller side should be responsible for cleaning and sanitizing any part of a property before or after a showing. Agents should discuss this issue for every transaction to ensure clear communication between the parties.